EasyMusic Refund Policy
1. General Refund Terms
At EasyMusic, we strive to provide the best possible service to our customers. We understand that sometimes you may need to request a refund, and we have established the following policy to handle such requests fairly and transparently.
2. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The request is made within one week (7 days) of starting your subscription
- No credits from the paid plan have been used
3. Refund Process
If you meet the eligibility criteria, the following applies:
- A platform fee of 10% to 15% will be deducted from the refund amount, depending on the rules of the payment platform and bank. The final refund amount will be based on the amount credited to your bank account, and EasyMusic reserves the right of final interpretation.
- Refunds will be processed using the original payment method
- Processing time may vary depending on your payment provider
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Any credits from the paid plan have been used, as we allocate dedicated large model computing resources which cannot be revoked
- The request is made after the 7-day period has elapsed
- The account has violated our Terms of Service
5. Dispute Handling
If you initiate a dispute with your bank or payment platform, the following applies:
- If EasyMusic wins the dispute, 25% of the total credits from your paid plan will be deducted as a dispute handling fee. This is because payment platforms charge EasyMusic a high dispute fee regardless of the outcome.
- Disputes may result in the suspension of your account until the matter is resolved.
6. Special Circumstances
If you have sufficient reasons that fall outside our standard refund policy, you can contact our customer service department for review. Each case will be evaluated individually, and we reserve the right to make exceptions at our discretion.
7. How to Request a Refund
To request a refund:
- Contact our customer service through [email protected]
- Include your account email and order number
- Provide the reason for your refund request
8. Contact Us
If you have any questions about our refund policy, please contact us at [email protected]